Customer service is being automated in the emerging cashless society [see photo).
This means what? Customer service is no longer needed by consumers, eh? Perhaps in some areas of a modern economy this is a self-evident truth.
BUT....
There is another self-evident truth. Where customer service is needed [when and where the cashless system fails] the quality of it must rise above any level we have ever seen before. This means that the modern customer service system is a face-to-face entity. And for this customer service to work efficiently, and effectively, the quality of the people must instantly become apparent to the consumer of this service.
If you are seeking a prosperous future I suggest that you consider entering into the field of customer service.
Richard.
댓글